Terms and Conditions

Terms and Conditions:

Within this Privacy Policy, any mention of "you" means any person who may provide information to us, one of our customers or our site. If you have any comments or suggestions, we are happy to receive them at the address of our agents or at the e-mail: info@lailascoffee.com . The Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures used to ensure the privacy of your information. Finally, this policy sets out the choices available to you regarding the collection, use and disclosure of personal data. By visiting the Website directly or via another website, you agree to the applications detailed in this Policy. Protecting your data is very important to us. Therefore, your name and other information relating to you will be used in the manner described in the Privacy Policy. We will collect information as necessary or if it is directly necessary to our dealings with you. We will retain your data if required by law or to use it for the purposes for which it was collected.

You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a special electronic account on the site that you access using your username and password.

1. Data We Collect

We may need to collect your information if you want to place an order for an item from our site.

We collect other necessary data to secure any potential claims that may arise later, and to provide you with our services. Example are name, gender, date of birth, email address, postal address, delivery address (if different), phone number, mobile number, fax number, payment details any payment card details or bank account details.

The information you provide is used to provide you with information about the products and services available to us that you request, to verify your online financial transactions and to manage your account. This information is also used in the processes of downloading data from the site, identifying visitors to the site, and developing and customizing site page designs and/or content for users. We do a lot of demographic research and send useful or requested information to the user. We will contact you via e-mail to provide you with some details about other products and services if you wish, and if you would prefer not to receive any promotional and marketing communications, please opt out of this option at any time.

We may pass your name and address to a third party in order to deliver your order to you (for example, a delivery operator or supplier).

You may be contacted at your phone number to notify you of any update regarding the status of your order or any announcement of our latest discounts and promotions.

Our agent manages online financial transactions. All you have to do is provide information that is accurate and not misleading to the agent or the site, and you should keep it up to date and inform us of changes.

We may be able to store the details of your current order on our website but cannot withdraw them directly for security reasons. By logging in to your account on the site, you can view the information and details of your purchases that you have requested or that you will soon submit. You can also manage your address details, bank details and any newsletter you have subscribed to. You should also pledge to deal with strict confidentiality when accessing your personal data, so as not to make it available to an unauthorized third party. We cannot access this information and assume any liability for misuse of passwords unless the misuse is our fault.

Credit cards and electronic fraud protection

We may use competent authorities to protect your data from electronic commercial fraud in order to assist us in approving the data of customer orders placed on the site. Below is a detailed brief guide on how these parties use your data. Please contact us if you want to know more information on this topic or about the protection against commercial fraud associated with us. Your data is used in the following ways:

• We will search FPAs for information on orders placed on the site.

• We will use the information provided to us by the Fraud Protection Authorities (FPA) to help us verify your order information on the Site.

• In the event that you send false or inaccurate information and detect a case of commercial fraud, the case will be transferred to the Electronic Fraud Protection Authorities (FPA).

Other uses of your personal information

We may use your personal information in opinion polls and marketing research, according to your desire, for statistical purposes while ensuring its complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to a third party. Your email address is not disclosed unless you wish to participate in the competitions. We keep answers to surveys in a place completely separate from your private email.

We may submit information about us, the Site or our other sites, our products, sales, offers, brochures, etc. in connection with our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending you this information within seven business days of receiving your notification. We will contact you to inquire about information when it is not clear.

Some data may be used, while maintaining complete privacy and confidentiality on the site, for other purposes including verifying their whereabouts and following up on their visit to the site or the links contained in the e-mail while they subscribe to receive it, and to provide those anonymous data, which does not allow your personal identification actual, to a third party such as publishers.

competitions

We use the data in the event of any competitions or competitions in order to inform the winners and announce the offers. You can find more details if you see the conditions for participation in the relevant competition.

Third Party Links

We may share personally identifiable information that we collect (including email addresses) with other companies in our group and for commercial purposes - such as advertising. We may transfer your information to other companies in our group or to our agents and contractors to assist us with related transactions in accordance with the terms of the Privacy Policy. For example, we may use third parties to help us deliver products to you, receive payments from you, use them for statistical and marketing research purposes or to assist our customer service team. We may need to share information with a third party in order to protect against fraud and reduce credit risk. And in the event that our company or part of it is sold, we may have to transfer our databases containing your personal information. Other than as provided in this Privacy Policy, we will not sell or disclose your personal data to a third party without your prior consent unless it is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The Site may contain third party advertisements, links to other websites, or frames of other websites. Please note that we are not responsible for the privacy policy of any third party or the content of those policies applied in other sites, as well as to any third party to whom we transfer your data in accordance with the Privacy Policy. The Site may contain advertisements for third parties or links to Other websites or frames of other websites. We inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied in other sites, and we are not responsible for any third party to whom we transfer your data in accordance with the Privacy Policy.

Use of Facebook's social plugins

Our website uses social plugins (“plugins”) provided by the social network facebook.com and operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). Via the Facebook logo or by the notification: “Facebook Social Plugin. To see a full list of social plugins and their looks, please see the link: developers.facebook.com/plugins .

When you visit one of the pages of our site that contains a social plugin, your browser will create a direct link with the Facebook servers, as Facebook will transfer the content of the plugins directly to your browser, which in turn works to include this information on the site, allowing Facebook to receive information related to your access to the page selected from our site. For this reason, the Internet address of the website you visited (which includes the IP address) is transmitted to the Facebook server located in the United States of America, where the data is stored. This process occurs even if you do not have a Facebook account or if you are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with one of the social plugins, if you, for example: click on “Like” or enter a comment, the information related to this will be transferred directly from your browser to Facebook and stored by it, and this information can also be published on Facebook and shown to your Facebook friends .

If you are a Facebook member and do not want Facebook to link the data related to your visit to our site with your membership data previously stored by Facebook, we ask that you log out of Facebook before entering our site, and you can also block Facebook social add-ons by using add-ons your browser like Facebook Blocker

For more information about the size and purpose of Facebook's data collection and the way this data is used and processed, to learn more about your rights in this matter and to learn more about options settings to protect your privacy, please visit Facebook's privacy policy .

2. COOKIES

You are not required to activate and accept cookies while visiting our website. But if you want to place an order or add a product to your shopping cart, you must activate the feature in your browser settings to accept cookies in order to be able to use the shopping cart functions and continue with the purchase.

What are cookies?

Cookies are small files that are saved on your computer that include your information about your preferences and other data that the system needs when interacting with your browser. There are two types of cookies: real-time text files, which are deleted the moment the browser is closed. and temporary/permanent cookies which are stored on your computer for a longer period of time and sometimes, permanently. The use of cookies helps us to select information that is specifically tailored to your taste or that you would like to see on our website. Cookies also enable us to store any information you enter so that you do not have to enter it again when you visit the site again.

What types of cookies does Lilas use?

Most of the cookies that Lilas uses are real-time text files that are deleted the moment the Internet browser is closed. These cookies are used to enable us to save the contents of the shopping cart while navigating through the pages of the site. For example, we use some files that are stored on your computer after you close the browser. It allows our system to save your identity after you visit us and display your data, your preferences and the products you have chosen when you visit later. Temporary/permanent cookies have a lifespan of one month to two years and are then automatically deleted. These cookies are used to collect and analyze data and come up with strategies to develop our website. By applying these strategies, the website becomes easier to use and helps us display suggested products to users that they would like to see in person. Our goal is to offer you a fun and enjoyable online shopping experience, easy and tailored to your taste.

What type of data are collected in cookies?

No personal data of customers is saved in the cookies used by Dokkan Afkar. Thus, it is not possible to violate the privacy of any user or track him individually. When the cookie is activated, its own ID number is generated and this number is used as an internal reference only, and it is not possible to identify the user or use it to know his registered personal information such as name and IP address. The anonymous information that we receive from cookies is used for analysis and evaluation purposes, for example to know the most visited pages, most popular products, etc.

What do we mean by user targeting on our site?

Lilas website collects private information and uses it to provide advertisements and electronic offers that suit each customer's taste in particular. This information is not used to identify you as a user, but is only used to study the improvement of the site. The information obtained is not saved within the user's personal data or the order data, but this information is used to provide our users with the advertisements they want to see and to inform them about the offers and services that suit their individual tastes in particular. The user is targeted by tracking his clicks to the advertisements or the pages he visits. Our goal is to provide you with a personalized shopping experience that suits your buying preferences and tastes.

Does Lilas use third party cookies?

Lilas allows the use of cookies from companies associated with us in order to provide advertisements and electronic offers that suit each customer's taste in particular. Therefore, some of our partners' cookies are stored on your device when you visit our website. These cookies are temporary/permanent, meaning they are deleted from your hard drive and are automatically deleted from your computer at the end of their virtual life (14 days to 2 years). As stated in Dokkan Afkar's Cookie Policy, no personal information is collected in third party cookies. The stored files are collected at specific times, so that companies can know which products are most in demand, which is completely done on anonymous information, which is carried out on randomly selected ID numbers. Therefore, it cannot be linked to any personal information that you have previously entered on the Dokkan Afkar website. The sole purpose of using third party cookies is to allow our partners to advertise products that are of personal interest to you.

Targeting the customer through our partners

We use a targeting policy, which allows us to display the advertisements you would like to see on our website. By targeting, we mean that we can advertise the products you have recently viewed on our partners' websites. This means that our ads that are shown specifically to you, even on other companies' websites, are only the offers and ads that you want to see. We do this by performing a detailed analysis of the information collected in your cookies on our website so that we can learn about your interests as a user. This information is anonymous, as it does not contain your personal information or any data about you in customer records.

personal consent

I agree to give permission for my user data to be used and stored in cookies. I allow these cookies to remain on my device after I finish using the browser and to use them on my next visit through your site. I also reserve the right to withdraw this permission by not activating cookies in the browser settings menu.

How can I prevent cookies from being stored on my computer?

You can change the settings in your browser to ask for permission every time cookies try to access your computer, if you want to accept cookies from Dokkan Afkar and refuse cookies from our partners, you must change the settings to block cookies from any third party

The Help section on your computer usually provides information to help you change your cookie settings.

We recommend only changing the browser settings for your profile on shared computers.

This website uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the Site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by the cookies about your use of this website (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the Website, to prepare reports for Website operators on its activity and to provide other services related to Website activity and Internet use. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser but please bear in mind that then you will not be able to take advantage of the full functionality of the site. By using this website, you consent to Google processing your data in the manner and for the purposes detailed above.

3. Login data

Each time you visit Lailas, information is sent from your browser to Dokkan Afkar's server log files, where it is saved. The information includes: the time and date of visiting the site, the pages you viewed, the IP address, the URL that led you to Lailas, the stored information and the type of browser used.

When we collect all this information, all IP addresses are deleted or converted to anonymous addresses. Address anonymization means changing your IP address so that it cannot be associated with the original user or can only be linked through extensive research.

Anonymous information stored in the server log file is used to improve the shopping experience on the Lailas website in order to make browsing our website easier, find errors quickly and direct server capabilities for development as needed. For example, this information allows us to calculate our peak times of traffic and thus make a plan to estimate sufficient server capacity to keep our site running as fast as possible.

I hereby give Lailas permission to analyze and use protocol data to develop and improve the performance of their online shopping store.

4. Safety

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access, loss or destruction of your information. When we collect data through the Site, we store your personal information on a database within a secure online server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them through the use of encryption, such as Secure Sockets Layer (SSL). It is therefore difficult for any hacker to decrypt your information since we cannot guarantee 100% protection. We strongly advise you not to provide all credit or debit card details when communicating with us electronically and without encryption. We place direct physical, electronic and procedural safeguards on the process of collecting or disclosing your information. Our security procedures sometimes require that we ask you to verify your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorized access.

5. Acknowledgment

When you submit data to us or our agents or use the Site, you consent to our use of your information as described in this Privacy Policy to verify your identity.

6. Your rights

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your personal data and this is done free of charge. You have the right to ask us, at any time, to stop using your personal data for direct marketing purposes. Please contact us via e-mail info@lailascoffee.com .

7. Electronic communication

By agreeing to use the site and our electronic services, you agree to receive our electronic messages in all its forms through e-mail, periodic bulletins, notices and alerts announced on the website. Accordingly, you tacitly agree that all electronic transactions sent to you by us are legally binding and shall be treated as written transactions. We have the right to monitor, record and save any phone call, e-mail or any other form of electronic communication with you for training purposes in order to verify advice and feedback directed to us and to improve and develop the quality of service provided to our customers.